Shipping policy

📦 Shipping Policy (Qatar)

Last updated: 2025

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This Shipping Policy explains how we process, handle, and deliver orders within Qatar and internationally (if applicable).

1. Processing Time

Orders are processed within 1–2 business days

During sales or peak seasons, processing may take an extra 1–2 days.

2. Shipping Within Qatar

We offer delivery inside Doha and 30km surrounding Doha

Estimated Delivery Time:

Doha & nearby areas: 1–2 business days

Al Wakrah / Al Rayyan / Lusail: 1–3 business days

Other cities in Qatar: 2–4 business days

Shipping Fee:
Inside Doha, free delivery depends the product
Standard Delivery: 10qr

Free shipping for orders above 100 qr

3. Cash on Delivery (COD)

If you offer COD:

Available across most regions in Qatar

COD Fee: 10qr

Customer must provide an active phone number for courier confirmation

4. International Shipping (Optional)

If you ship internationally:

We ship to selected countries outside Qatar.

Delivery may take 1–5 business days, depending on destination and customs.

Customs fees, duties, or taxes (if any) are the responsibility of the customer.

If you do not ship internationally, use this line instead:

We currently ship only within Qatar.

5. Order Tracking

Once your order is shipped, you will receive an email or WhatsApp

6. Delivery Attempts

Couriers will typically make 1–2 delivery attempts.
If the customer is unreachable or provides an incorrect address:

Delivery may be delayed, or

The order may be returned to us
A re-delivery fee may apply.

7. Delays

Delivery delays may occur due to:

Weather conditions

High order volume

Customs checks (international orders)

Incorrect address details

We do our best to ensure smooth and timely delivery.

8. Damaged or Missing Items

If your order arrives damaged or incomplete:

Provide photos/videos of the packaging and product
We will resolve the issue promptly.

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